Heart Link Course Policies - All Courses:
By registering, you are not guaranteed a space in any class until your payment is received and processed. If you are paying by check, please allow 10 days prior to the class date to process payment. Make checks payable to Heart Link. Please include a current and valid California ID or driver's license number on all checks. A fee of $25 will be applied to all returned checks.
If a scheduled class is full, Heart Link will begin a waiting list and contact you if a space becomes available. Placing your name on the waiting list does not guarantee a space in the scheduled class. If possible, we encourage you to register for another regularly scheduled class with space available.
Illness or Other Medical Conditions:
If you are currently under the care of a physician due to illness, pregnancy, or any other medical condition, consult with your healthcare provider prior to registering for a Heart Link class. If you are experiencing cold or flu symptoms, please refrain from attending class until you are well and symptom free for at least 24 hours.
Cancellation & Rescheduling Individual Bookings:
If you cannot attend the class you registered for, please notify Heart Link at least 24 hours prior to the original class date. If Heart Link is given at least 24 hours notice, you may reschedule for the same course on another date within 60 days of the original class date. You can reschedule a missed class only once.
Failure to provide this notice or failure to appear in class will result in your forfeiture of the entire course fee. Course fees are non-transferable. *There are no refunds.
*Classes with low enrollment (less than four students) may be cancelled. If Heart Link cancels the class you registered for, you will be promptly notified. Every effort will be made to re-schedule your training. If you are unable to re-schedule to a future class date/time, your payment will be refunded in full.
Cancellation & Rescheduling Group Bookings:
Group bookings must be cancelled at least 72 hours prior to the original class date to avoid forfeiture of the entire group course fee. If Heart Link is given at least 72 hours notice, you may reschedule your group for the same course on another date within 60 days of the original class date. A missed class can be rescheduled only once.
Failure to provide this notice or failure to appear in class will result in your forfeiture of the entire group course fee. Course fees are non-transferable. *There are no refunds.
*If Heart Link cancels your scheduled group class for any reason, you will be promptly notified. Every effort will be made to re-schedule your training. If your group is unable to re-schedule to a future class date/time, your payment for the group booking will be refunded in full.
Heart Link Course Policies - American Heart Association Courses:
American Heart Association CPR and First Aid courses require mild to moderate physical exertion including performing CPR skills while kneeling on the floor. Be sure to notify your Heart Link instructor before the start of class if you cannot bend, kneel, or have concerns about reasonably meeting the physical demands of the course so that appropriate accommodations can be made if possible. If you are currently under the care of a physician due to illness, pregnancy, or any other medical condition, consult with your healthcare provider prior to registering for a Heart Link class. Be sure to wear comfortable clothing to class.
Student Book Policy:
The American Heart Association guidelines require each student have a current course book available before, during and after the class. Student manuals/workbooks and all other required course materials are included in the course fee(s) and will be distributed at the beginning of your scheduled class.
If you would like to review your course materials prior to the class date, Heart Link will provide them by mail
($5 shipping/handling fee applies), once your course fee is paid in full. Please allow 10 days prior to the class date to ship your course materials.
Please be sure to bring the course materials to your scheduled class if they have been mailed to you ahead of time.
Course Completion Card Policy:
American Heart Association course completion cards will be sent by mail within 10 days of successfully completing and passing the course you have registered for. All American Heart Association course completion cards are valid for two years through the end of the month in which the card was issued. For example: If you successfully completed an American Heart Association course on October 17, 2012, the course completion card you receive will be valid through October 31, 2014.
Replacing a Card:
Upon request, Heart Link will replace any valid American Heart Association course completion card that is lost, mutilated, or becomes otherwise unusable if the original card was issued by Heart Link. There is a $15.00 re-print fee for each duplicate card. A replacement card is as valid as the original card.
Mail request and payment to Heart Link, P O Box 27407, Fresno CA, 93729-7407.
Heart Link policies are subject to change without notice.